FAQ

1. What is K-Beauty, and why is it so popular?

K-Beauty refers to Korean skincare and cosmetics that focus on gentle, effective formulas, multi-step routines, and innovative ingredients. It’s popular worldwide because of its high quality, affordable pricing, and visible results.

2. Does KBeauty.us sell authentic Korean skincare products?

Yes. At KBeauty.us, we only source 100% authentic products directly from Korea through trusted distributors. We do not sell counterfeit.

3. Which Korean skincare brands can I find on KBeauty.us?

We carry many well-known Korean brands, including Medicube, COSRX, Beauty of Joseon, Laneige, Numbuzin, Skin1004, and more. Our collection is updated regularly as new products trend in Korea.

4. How long does shipping typically take?

Once we receive your order, it will be processed within 24 hours during business hours. Shipping usually takes 4 to 10 business days, with faster delivery on the East Coast.

5. Do you ship outside of the US?

Yes, KBeauty.us also ships to select international destinations. Shipping rates and times are calculated at checkout.

6. What skin concerns can Korean skincare help with?

K-Beauty products are renowned for addressing a diverse range of skin concerns, including acne, dryness, sensitivity, hyperpigmentation, fine lines, and dullness. Many formulas focus on soothing and repairing the skin barrier.

7. Which Korean skincare routine should beginners start with?

If you’re new, we recommend starting with the basics:

• Cleanser

• Toner

• Moisturizer

• Sunscreen (most important for daily use)
  You can add serums, essences, and masks as you build your routine.

8. Are your products suitable for sensitive skin?

Yes. Many Korean skincare products are formulated with gentle, natural ingredients that are suitable for sensitive skin. Check individual product descriptions for details, and patch test before use.

9. How can I track my order on KBeauty.us?

Once your order is shipped, you’ll receive a tracking number by email , allowing you to follow your package until it arrives. We take pictures when we ship orders, and delivery companies usually take photos as proof of delivery. 

10. Does KBeauty.us offer free shipping?

Yes, we provide free shipping on all orders over $79 USD in the US/EU/UAE. PO boxes and certain areas may fall outside our shipping zone and might not qualify for free shipping. As a result, we reserve the right to cancel orders at our discretion. (Check our shipping policy for details.)

11. Are there extra customs or duty fees when ordering from KBeauty.us? 

All orders are prepared and shipped from Canada. There are no extra customs or duty fees for Canadian consumers. For customers outside of Canada, Kbeauty.us is not responsible for customs duties, fees, taxes, and brokerage fees associated with packages shipped to destinations outside of Canada.

12. How can I be sure the products on KBeauty.us are authentic?

We work directly with Korean manufacturers and authorized distributors. Every product is guaranteed to be genuine.

13. What payment methods does KBeauty.us accept?

We accept major credit cards, PayPal, and other secure online payment options. All transactions are processed safely through encrypted checkout.